Shipping and returns
The right to withdraw from the purchase, return the goods
In accordance with the Consumer Protection Act (ZVPot), the buyer has the right to notify the seller that he will return the purchased goods (to the contact e-mail address) at the latest within 30 days of receiving the goods and to return them at the same time.
The goods must be returned undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer. The goods must have a copy of the invoice attached, and the goods must be equipped with the original tags and hangers. The goods must be returned in their original packaging.
Any return costs are covered by the buyer. Upon return, the buyer can request a refund of the purchase price, which the seller returns to his transaction account no later than 15 days after receiving the returned goods.
The Inty online store also allows you to exchange the purchased item or purchase goods of the same value as the returned goods.
The buyer can send the products by post or via GLS easy returns (<a href="https://posljipaket.si/">send a package</a>.</u></p). Return costs are borne by the buyer. If the return is made via GLS easy returns, the return cost of €3.90 will be deducted from the purchase price of the goods, which will be returned to the buyer's bank account.
The refund will be made within 15 days of receiving the shipment. In the event that the order was paid for with a payment card or cash on delivery, the buyer is obliged to provide the details of his bank account, where the purchase price can be returned (the details can be added to the invoice in the package or sent to the e-mail: info@inty.si).
Address for returns by mail: Tibas3 doo, Mali Vrh pri Šmarju 84, 1293 Šmarje Sap
To change the size/product, contact us by e-mail or phone.
Return of damaged shipments:
In the event that the package is physically damaged, its contents are missing or it shows signs of being opened, the buyer must initiate a complaint procedure with the delivery service that delivered the goods (Pošta Slovenije or GLS). This is done by bringing the package to the nearest post office in the same condition as received (without adding or removing anything) and fill out the complaint record. Together with Pošta Slovenije or GLS, we will ensure that the complaint is resolved in the shortest possible time.
Delivery and collection of the shipment
The provider will deliver the goods or services within the agreed time. The contractual partners for the delivery of shipments ordered through the inty.si portal are Pošta Slovenije and GLS. For all ordered goods, we charge for delivery within the territory of the country of Slovenia depending on the weight, quantity or value of your order. In the event that the buyer does not collect the goods within the agreed time and re-delivery is required, the buyer will be charged double the cost of delivering the goods, regardless of the amount of the order.